Returns & Refunds Policy

At TFLAM, we take pride in crafting premium luxury coconut wax candles. Customer satisfaction is important to us, and we strive to ensure every order arrives in excellent condition.

Returns
Due to the nature of our products, we do not accept returns on used candles. If your order arrives damaged or defective, please contact us within 7 days of delivery.

Damaged or Incorrect Orders
If you receive a damaged item or the wrong product, email us at info@tflam.store with your order number and photos of the item. We will review your request and provide a replacement or refund when appropriate.

Refunds
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges
We only offer exchanges for products that arrive damaged or defective. Exchanges are subject to product availability.

Order Cancellations
Orders may be canceled before they are shipped. Once an order has been processed or shipped, it cannot be canceled.

Shipping Costs
Shipping fees are non-refundable unless the return is due to our error or a damaged product.

Contact Us
For questions regarding refunds, returns, or exchanges, please contact us at info@tflam.store. We are committed to providing excellent customer service and ensuring a positive shopping experience with TFLAM luxury coconut wax candles.

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